At redbarnstore.us, we strive to ensure your satisfaction with your purchase. Please review the following guidelines regarding returns, exchanges, and refunds:

Exchanges/Returns:

– If you have purchased the wrong item or design, we are happy to facilitate an exchange. We will cover the cost of shipping the product back to our store and send you the correct item without additional shipping charges IF the reason for return/exchange is caused by our fault.

– Returns/exchanges must be raised within 30 days of delivery.

– To initiate an exchange/return, please email us at [email protected] with your name, email address used for the order, and order number. Explain your exchange request, and we will provide you with a shipping label and instructions for returning the product.

– Please help us send back the item to below addresses after you have received reply from our CS team for a return label: 1217 S 1480 W, Orem, UT 84058, United States

Defective Merchandise:

– If you believe that you have received defective merchandise, please email us at [email protected] to request a return authorization number. Provide a detailed explanation of the defect along with your name, email address used for the order, and relevant product information.

– We will provide instructions on how to return the product for inspection and replacement of the defective item.

Sellable Product Criteria:

– Products eligible for refunds or exchanges must be in new condition with original tags and must not have been used or damaged. Additionally, the product must have been purchased or exchanged within 30 days of the receipt date.

– We reserve the right to refuse refund or exchange requests if the product does not meet our sellable product criteria.

If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact us at [email protected]. We are committed to ensuring your satisfaction with your purchase from redbarnstore.us.